PRIVACY POLICY

HEATGLOW Heat Pumps & Boilers Ltd.
Effective Date: March 2025

1. Introduction
Welcome to HEATGLOW Heat Pumps & Boilers Ltd. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website.

2. Information We Collect
When you interact with our website, we may collect the following types of information:

·         Personal Information: Name, email address, phone number, and any details you provide when contacting us.

·         Technical Information: IP address, browser type, operating system, and usage data collected through cookies and analytics tools.

·         Transaction Information: If you make a purchase or request a quote, we may collect billing details and order history.

3. How We Use Your Information
We use the information collected for the following purposes:

·         To respond to inquiries and provide customer support.

·         To process orders and service requests.

·         To improve our website, products, and services.

·         To send marketing communications e.g. reminder of annual service (please email us to opt out).

·         To comply with legal obligations.

4. Sharing Your Information

We may share your personal data with our service providers Any personal information collected will not be shared with third parties without your consent. Personal information collected will be used solely to provide the service you have requested.

5. Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no online data transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights
Depending on your location, you may have the right to:

·         Access, update, or delete your personal information.

·         Withdraw consent for marketing communications.

·         Request details on how your data is processed.

7. Cookies & Tracking Technologies
We use cookies to enhance user experience, track website performance, and analyse visitor interactions. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
info@heatglow.ie or 087 4764391.